Employment

Jobs @ STTARS

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Receptionist
STTARS (Survivors of Torture and Trauma Assistance and Rehabilitation Service)

  • Permanent Part-time 
  • 4 days per week: Monday, Tuesday, Wednesday and Friday, 9:00 am - 5:00 pm 
  • SCHADS Award 2010 Level 3 
  • CBB salary packaging up to $15,999 
  • Specialist, client-centred torture and trauma counselling service 

STTARS Receptionist Position Description

Survivors of Torture and Trauma Assistance and Rehabilitation Service (STTARS) is a non-government, not-for-profit organisation that has been operating in South Australia since 1991. We have no political or religious affiliations and are proudly committed to inclusion, equity, and respect for all people. STTARS welcomes individuals of all ages, abilities, ethnicities, cultures, genders, sexual orientations, languages, and religious beliefs, and is an LGBTQIA+ friendly service.

Our vision is a world where human rights are respected and violations are challenged. Our mission is to support survivors of torture and trauma to find their voices and rebuild their lives.

We are seeking a bright, proactive, and culturally sensitive Receptionist to provide first-contact, front-of-house support to the organisation. Reporting to the Executive Support and Administration Lead, this position will be responsible for ensuring all who contact STTARS receive a warm, respectful, and trauma-informed welcome and are assisted and directed appropriately.

This position is worked across set days and hours: Monday, Tuesday, Wednesday and Friday, 9:00 am to 5:00 pm.

This role requires a high level of professionalism, attention to detail, and an ability to adjust based on competing priorities. A commitment to consistently providing a high standard of work is essential.

Key Responsibilities

  • Provide a warm, respectful, and trauma-informed welcome to all clients, visitors, interpreters, and stakeholders entering STTARS 
  • Respond to telephone, email, and in-person enquiries in a timely, confidential, and culturally sensitive manner 
  • Manage appointment bookings, confirmations, changes, and interpreter requests accurately in consultation with relevant staff 
  • Maintain the waiting room and reception area in a clean, calm, organised, and welcoming state 

About You

You are organised, approachable, and committed to delivering respectful, client-centred service. This role would be particularly well suited to someone with a strong background in reception or front-of-house environments, such as a medical receptionist or similar.

You will demonstrate:

  • Excellent interpersonal and communication skills 
  • A professional, calm, and empathetic manner 
  • Strong organisational and time management abilities 
  • Attention to detail and the ability to manage competing priorities 
  • Proficiency in Microsoft Office and general office systems 
  • Knowledge of, or willingness to develop an understanding of, issues affecting refugees, asylum seekers, and people who have experienced torture and trauma 

If you are committed to providing respectful, trauma-informed service and would like to contribute to an organisation making a meaningful difference, we encourage you to apply.

Employment Requirements

The successful applicant will be required to provide or obtain the following before commencement:

  • A current and valid Working with Children Check (WWCC), or willingness to obtain one 
  • A current and valid National Criminal History Check (Police Clearance), or willingness to obtain one 
  • Photo ID 
  • Evidence of right to work in Australia 

Applications close at COB, Friday, 17 April 2026. STTARS reserves the right to close applications prior to this date.

HOW TO APPLY:

Receptionist Job in Adelaide SA - SEEK

Applications including a cover letter and CV should be addressed to Stevie Guzman, Executive Support and Administration Lead. For a confidential discussion, please contact Stevie on (08) 8206 8900.